REturns Policy

All items returned must be in their original packaging and exact condition as sold and received. Items must not show any signs of damage, been worn and must be free from any odours (including cigarette smoke). Items received back in a non-resalable condition will be returned back.

Any custom fit, personalised or special ordered items that are not standard stock cannot be returned for credit note or refund (unless supplied as faulty, not fit for purpose or not as described). Any item received as a free of charge gift must be returned back with the items for refund.

Custom Fit Products

If you need advice on custom fitting, please contact me, I’m a PGA Golf Professional with over ten years of experience. I always recommend a custom fitting before a purchase as I want to insure you have the correct clubs in your bag!

As an independent retailer, I aim to deliver your custom fit orders promptly. Custom fit and customized equipment is crafted either at the manufacturer’s factory or in-house, with lead times of 3-4 weeks. Approximate lead times can be communicated within three working days post-purchase. We appreciate your patience and are always available by phone to answer any questions you may have!

Lead times vary by product and this 3-4 week timeframe is solely a guide, equipment that has engraving and personalisation can increase this lead time however most customers receive their goods before this quoted window!

Damaged Or Faulty Items

If your item is damaged or develops a fault during the manufacturer's warranty period, please contact us right away. For items returned after 120 days, the return shipping cost will be the customer’s responsibility under the Customer Return to Base Warranty (CRTBW). Upon receiving your faulty item, we will expedite the processing of your return and send a replacement via express service. Please note that faulty items may be inspected by the manufacturer, and if not deemed faulty, you will be responsible for return postage costs.

Video content

By booking a session with me, you acknowledge that all content created during the session is my intellectual property. You give consent for this material to be used in marketing and promotional activities for this business. If you wish to opt out of the use of your media for marketing purposes, please email Golf@marjon.ac.uk to express your request.